Conditions of Enrolment


Domestic Students Condition of Enrolment

It is vital that the following terms and conditions of the enrolment processes and rates that are related to all domestic/Australian full fee paying applications for the education in Skills Australia Institute, must be thoroughly examined. The conditions must be read, understood, and accepted by the applicant or anyone who is acting on their behalf, which includes a parent or legal guardian and/or education agents.

It is important that applicant understands that all information and supporting documents provided are true and correct. Upon signing the student application form or confirming the student application, the applicant enters an agreement with SAI and fully accepts all of the conditions that entails, including the refund policy of SAI. This agreement and the availability of complaints and appeals processes do not remove the right to take further action under Australia’s consumer protection laws. There are no restrictions in the applicant’s rights to file other legal remedies despite the dispute of the Institute.

  • Fees

    All fees paid in advance including registration fee, tuition fees, resources fee are non-refundable in case of student default and refundable in case of provider default. Please refer to our refund policy below.

    If the student chooses to cancel this agreement before completion of the course, the student may remain liable to pay for the full tuition fees and the costs incurred by SAI in recovering any outstanding monies, including debt collection agency fees and legal costs, if applicable

    Tuition fees do not cover other charges such as registration fee, resource/material fee, textbooks, uniform and stationery. Please refer to SAI fee schedule for details. If the student is deemed Not Yet Competent or misses the scheduled class listed on their timetable, the student is required to discuss with the course coordinator to  re-sit the whole unit. Please refer to miscellaneous fees and charges for unit re-sit.

    Payment of fees is required on or by the due date as notified in writing by SAI or as per student invoice. Penalty fees will be applied to all late payment. Please refer to miscellaneous fees schedule.

    All course fees are non-transferrable except in cases of documented ill health and may only be transferred to other courses within SAI or at the discretion of SAI’s management.

    SAI reserves the right to accept or reject any application for enrolment at its discretion.

    SAI reserves the right to cancel any course prior to the commencement of the course should it deem necessary and a full refund of all payments will be given to the applicant.

    SAI reserves the right to withhold granting the Award attained by the student if student fees remain outstanding.

    Students are required to pay the fees according to student invoice fee due dates including public holidays, semester break or workplace training period.

  • Tuition Fee Refund Policy
    Tuition Fee Refund Policy
    Reason for Refund   Notification Period   Refund on tuition fees paid
    Student withdraws   More than 4 weeks before course commencement date   Full refund less non-refundable registration fee
    Student withdraws or no show on course commencement date   On commencement date   No Refund
    Student withdraws due to personal reasons   After commencement date   No Refund
    SAI withdraws offer or fails to provide program offered or terminates an Education Service   Before course commencement date   Full refund less registration fee
    SAI withdraws offer or fails to provide program offered or terminates an Education Service   After course commencement date   Full refund less pro rata of tuition fees used calculated on a weekly basis.
    SAI withdraws a student from the course due to breach of SAI’s student code of conduct or rules   After course commencement date   No refund

    Note:  All domestic students are allowed to pay the fees in monthly instalments. The registration fee of $150 is non-refundable and must be paid before course commencement.

    In order to comply with SNR for  NVR registered training organisation, SAI collects no more than $1000 of tuition fee from the student prior to the commencement of the course. Following course commencement, SAI may require payment of additional fees in advance from the student but only such that at any given time, the total amount required to be paid which is attributable to tuition or other services yet to be delivered to the student does not exceed $1500.

    Notification of cancellation must be submitted in writing by using the SAI Course Cancellation and Refund Application Form.

    Refunds are made in accordance with the refund policy above and full refunds of amounts will be made payable to the student or nominated bank account within 14 days of receipt of the notification.

    If student is transferring to another institution approved by SAI, SAI may choose to transfer the refund to the receiving institution. No refund will be paid to a third party unless it is indicated at the time the refund application is lodged. A statement on how the refund is calculated will be sent with the confirmation of payment.

    Other fees paid in advance such as resource fee will be refunded in full if that service has not been used.

    A notice of withdrawal due to illness or disability, death of a close family member, political or civil event that prevents acquittal may be accepted as grounds for either a total or partial refund of fees. Supporting documentary evidence must be provided at the time of application for refund and the amount of refund will be at the discretion of SAI management.

    The above refund policy is subject to review as required.

    Students may lodge an internal appeal against refund calculation by completing a Refund Appeal Form which is available for download via our website. Students must allow 5 working days to process all appeals. SAI will provide a written response to the appeals. If students are not satisfied they may use the Institute’s external appeal process or include an outside party of their choice as their own expense.

  • Late Payment of Fees
    1 weeks prior to fees due date – SAI will send a fee due reminder to the student via internal email. 1st week after due date – SAI sends fees overdue warning letter with A$50 penalty fees. End of two weeks warning period – SAI issues Notification of Cancellation letter and the student’s enrolment will be cancelled.
  • Miscellaneous Fees / Charges
    *Withdrawal Administration Fee (before the course end date on CoE)
      per CoE
    *Release letter administration fee
    RPL / Credit Application administration fee(after course commencement)
      per unit
    RPL assessment fee
      per unit
    Unit Resit Fee (reschedule the unit at another time which is not on the original timetable)
      per unit
    Assessment late submission fee
      per week per assessment
    Assessment re-sit (setting of paper by assessor and re-assessment) This include assessment only fees, no participation
      per unit
    Reissue of Statement of Attainment or Certificate/qualification/award
      per item
    Reissue of student card or work experience ID card
      per card
    Re-marking of assessment
      per unit
    Late tuition fee payment penalty Fee
      per week from Invoice Due Date
    *Course variation Fee, change of course after commencement, CoE extension and re-issue of new CoE
      per change
    *Holiday Request / Timetable reschedule
      per transaction
    Course variation/Timetable reschedule fee
      per transaction
    Credit Card Processing Fee
      of total amount
    Lamination A4
      per page
    Office Phone (emergency local only)
      per call
    Photocopy / printing (Black and White)
      per page (either one side or duplex)
    Printing (colour)
      per page (one side only)
    Registered post handling fee for certificate
    $100 $10
      Overseas within Australia
  • Student Code of Conduct, Attendance and Dress Code
    Student Code of Conduct, Attendance and Dress Code

    Students must attend all classes, tests and assessments during the course and abide by the rules and regulations of SAI. SAI reserves the right to terminate a student’s enrolment at any stage if the student is non-compliant with college behaviour and code of conduct. Such information is available in SAI’s student handbook.

    Attempts to forge doctor certificates for attendance records will result in suspension from studies and may lead to cancellation of enrolment.

    Any student found to be involved in activities, which contravene Australian law will be automatically dismissed from their studies

  • Personal Information
    Personal Information

    SAI has to provide your personal information to Commonwealth and State Agencies pursuant to obligations under National VET Regulator Act 2011.

    By signing on the application form, the student agrees to give permission to SAI to release his/her personal information including matters concerning his/her welfare matters, academic progress and examination results to his/her parents, guardian.

  • Grievance, Complaints and Appeals Procedure
    Grievance, Complaints and Appeals Procedure

    Students have access to an internal complaint and appeal procedure of SAI if they feel they have been unjustly treated or have a serious complaint for all academic, disciplinary and personal matters. Please refer to SAI’s complaints and appeal procedure which is available in the student handbook and on our website. There is an external grievance process available to students if they have exhausted the internal procedure and still feel unsatisfied. A third independent party will be used to resolve the dispute.

    Students may also seek legal redress through the usual court processes if they feel unsatisfied. This agreement and the availability of complaints and appeal processes do not remove the right of the student to take action under Australia’s consumer protection laws.

  • Change of Address
    All students must supply the most current contact details including address , telephone numbers and email address to SAI during the enrolment. No responsibility will be taken by SAI for any information that students may not receive due to the change of address and telephone numbers.
  • Course Curriculum
    SAI reserves the right to vary the course curriculum, unit of competency, timetable, teaching staff, place of delivery without prior notice to students.
  • Orientation Program
    All students must attend an orientation prior to the course commencement date. If student cannot attend orientation, they have to contact student service within the first week of course commencement.
  • Non Commencement of Studies
    Students or their agent must inform SAI if they are not able to commence their course as soon as possible before their course commencement date.
  • Application for Course Credit
    Application for Course Credit

    Applications for course credit based on Recognition of Prior Learning (RPL) or Credit Transfer (CT) or Mutual Recognition (MR) should be submitted at the time of application and at least 14 days before course commencement date and up to 2 weeks after course commencement. Exemptions will be granted based on skills and education that a student has already acquired from other appropriate courses in Australia or in other countries. Fees may apply for RPL applications.

    A course credit application form with information pack is available for download from SAI’s website or from admissions office. All course credit applications must be accompanied with a non-refundable application fee of A$230.

    Course credit or exemptions will only to be granted where it can be shown that the student has successfully completed other studies that are either

    • Of a similar duration
    • Studied at a similar or higher level
    • Of similar content

    Any reduction in course fees as a result of course credit will be credited towards the last semester payment. A notice of the result will be sent to the student’s internal email box and by mail.

  • English Language Requirements
    All students must meet the minimum numeracy and literacy requirements for entry into SAI. For those students whose first language is not English, they are required to provide proof of English language proficiency. LLN test can be conducted at SAI prior to enrolment. If it reveals that the English language skills are insufficient, the student will be required to enrol at their own expenses in an approved ESL course prior to the commencement of studies at SAI.