Apprenticeship

REFUND POLICY - FUNDED PROGRAM STUDENTS

The Skills Australia Institute Refund Policy for ‘Funded Program Students’ covers how REFUND Fees are calculated in the event of cancellation of enrolment before unit/course completion, either at the request of Skills Australia Institute, at the request of the student or as a result of a breach of Skills Australia Institute’s code of conduct. Funded Program Students are those enrolled in the Department of Training and Workforce Development (DTWD) Funded Programs including Jobs and Skills WA Training Courses.

Refund for fees paid in advance

The calculation applied for fees paid is listed in Table 1.

FEES AND CHARGES

Fees payable may include the following:

• Unit Fees: Are the fees payable for students undertaking a Department of Training and Workforce Development (DTWD) Funded Program, including Jobs and Skills\ WA Training Courses. Unit Fees are charged in accordance with the current VET Fees and Charges Policy copy available at the Front Office or via our website www.skillsaustralia.edu.au .
• Resource Fees: Fees are as specified in your agreement with Skills Australia Institute. For Funded Program students, other fees currently charged are as follows:
  Resource Fees: AUR30620 Certificate III in Light Vehicle Mechanical Technology - $1000
  CPC30220 Certificate III in Carpentry - $1000

GENERAL INFORMATION

• Enrolment Invoices: Students are issued an enrolment invoice at course commencement. Students are invoiced on a Unit by Unit (per subject) basis, as they COMMENCE the units
• Recognition of Prior Learning/Credit: There is no fee for units that are granted Credits. RPL units are charged on a unit-by-unit (per subject) basis (fee payable will vary depending on the type of evidence submitted
• Withdrawal Dates: Students are only required to pay for the units that they complete. Students must notify Skills Australia Institute of their intention to cancel a unit by the individual unit withdrawal date, to avoid paying the Unit Fee or to receive a FULL Refund of unit fees pre-paid. Withdrawal dates are set for each unit at no less than 20% of the way through the period during which the unit is undertaken.
• Student Portal: Students can check their student portal to confirm when fees are due and see which fees have been paid.

Full Refund of Unit Fees for units that have not yet commenced will be made when:

• A student withdraws from a course when the course and/or a unit is cancelled or re-scheduled to a time that is unsuitable to the student; or
• A student is not given a place due to maximum number of places being reached.

Partial Refund of Unit Fees will be made when:

• A student withdraws for reasons other than those listed above, and who lodges a Course Variation Form before 20% of delivery for the unit has been concluded. In this case, students will be eligible for a full refund of the applicable unit fee.

Pro Rata Refunds will be made when:

Students withdraw for reasons of personal circumstances beyond their control. For example:

• serious illness resulting in extended absence from classes;
• injury or disability that prevents the student from completing their program of study; or
• other exceptional reasons at the discretion of the accountable officer

In all cases, relevant documentary evidence (for example, medical certificate) is required

PRIVACY NOTICE

Why we collect your personal information:

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in avocational education and training (VET) course with us.

How we use your personal information

We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How the NCVER and other bodies handle your personal information

The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market

The NCVER is authorised to disclose information to the Australian Government Department of Employment and Workplace Relations (DEWR), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

• Administration of VET, including program administration, regulation, monitoring and evaluation
• Facilitation of statistics and research relating to education, including surveys and data linkage
• Understanding how the VET market operates, for policy, workforce planning and consumer information.

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

The NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at https://www.ncver.edu.au/privacy

If you would like to seek access to or correct your information, in the first instance, please contact your RTO using the contact details listed below.

DEWR is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the DEWR will handle your personal information, please refer to the DEWR VET Privacy Notice at https://www.dewr.gov.au/national-vet-data/vet-privacy-notice.

Surveys

You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.

Contact information

At any time, you may contact Skills Australia Institute to:

• Request access to your personal information
• Correct your personal information
• Make a complaint about how your personal information has been handled
• Ask a question about this Privacy Notice