Fee For Service Form

If Australian Qualifications: Year 10 or above
If Overseas Qualifications: Year 10 or above, translated into English

REFUND AND CANCELLATION POLICY - AUSTRALIAN RESIDENTS

SECTION 1: REFUND AND CANCELLATION POLICY – FEE FOR SERVICE STUDENTS

The Skills Australia Institute Refund and Cancellation Policy for ‘Fee for Service Students’ covers how REFUND and CANCELLATION Fees are calculated in the event of cancellation of enrolment before course completion, either at the request of Skills Australia Institute, or as a result of a breach of Skills Australia Institute’s code of conduct.

For Funded Students enrolled in a Department of Training and Workforce Development (DTWD) Funded Program including Jobs and Skills WA Training Courses, please refer to ‘Section 2: Student Refund Policy – Funded Program Students’ within this policy.

The calculation applied for fees paid in advance is listed in table 1.

Where a course of study is cancelled before the agreed Completion Date, Skills Australia Institute will calculate the Cancellation Fee in accordance with table 1.

DEFINITIONS - FEES AND CHARGES

• Toolkit Fee: The Toolkit Fee covers equipment resources required to complete your course at Skills Australia Institute. The Toolkit Fee is NON-REFUNDABLE if you cancel less than 4 weeks before Course Commencement.
• Tuition Fees: Tuition Fees are the fees payable to Skills Australia Institute for undertaking a course. The Refund and Cancellation Policy specifications detailed below cover TUITION FEES only.
• Other Fees: Any other fees are as specified in your agreement with Skills Australia Institute. Fees may change and students will be notified about changes of other fees. Other Fees are not refundable.

DEFINITIONS - COURSE

• Course: Means the Course you are enrolled in as outlined in the signed Letter of Offer.
• Course Commencement Date: Means the agreed starting date of a course, as stipulated in the signed Letter of Offer.
• Course Completion Date: Means the agreed completion date of a course, as stipulated in the signed Letter of Offer.
• Study Period means your Study Period as outlined herein and in your Letter of Offer with Skills Australia Institute:
• One Term = 10 weeks study + 3 weeks holidays = Total 13 weeks
• One Semester = 20 weeks study + 6 weeks holidays = Total 26 weeks
• Course Duration means the total duration of your course of study including holidays

GENERAL INFORMATION

• Course Fees and Charges are as per our Skills Australia Institute Course Fee List. Note: in line with our regulatory framework, Skills Australia Institute will only accept a maximum payment of $1000 before commencement of studies and no more than $1500 per month. Details of instalments are included in the Payment Agreement.
• All Refund Requests and Cancellation Notifications must be submitted using the Course Variation Form and the Refund Application Form, both of which are available at the Reception Desk or via the Skills Australia Institute website www.skillsaustralia.edu.au VERBAL notifications to Skills Australia Institute staff or agents ARE NOT VALID.
• The date the written notice is received by Skills Australia Institute is the CANCELLATION DATE, and is the date used for the calculation of any refund and/or cancellation fee.
• Skills Australia Institute calculates Refunds and Cancellation fees based on a SEMESTER Fee (20 weeks study period plus 6 weeks holidays = 26 weeks). For courses shorter than a Semester, Refunds and Cancellation fees will be calculated on the Course Fees.
• In case of a cancellation by the student or Skills Australia Institute, any outstanding fees to Skills Australia Institute become due within 7 (seven) days.
• Any costs incurred by Skills Australia Institute to recuperate outstanding fees will be charged to the student
• Unpaid fees will be recorded as a debt and recovered by action in a court of competent jurisdiction.
• Skills Australia Institute will not release any testamurs/awards to students until outstanding course fees have been paid in full.
• All amounts are in Australian Dollars (AUD).
• Where a refund is approved Skills Australia Institute will make payment of refund within 28 days of receipt of the application. The refund will be deposited into the student’s bank account only, as nominated on the Refund Application Form.
• All refunds will be paid in Australian Dollars, via an Australian Bank Account, as nominated by the student.
• No refunds will be paid to a third party (a person other than the student), unless directed by the student on the Refund Application Form.
• Refund and Cancellation applications WILL NOT be processed where the signature on the Course Variation and/or Refund Application Form DOES NOT match the student’s signature as shown on other documents provided by the student for admission to Skills Australia Institute.
• Students wil receive a clear Statement of Refunds explaining how the refund was calculated, where a cancellation fee has been applied, students wil receive a Statement of Cancellation clearly outlined how our Cancellation Policy has been applied.
• This agreement, and the availability of the complaints and appeals processes, does not remove the right of the student to take further action under Australia’s consumer protection laws.
• The Refund and Cancellation Fee Policy is subject to review from time to time.

TABLE 2 - REFUND - FUNDED PROGRAM STUDENTS

Full Refund of Unit Fees for units that have not yet commenced will be made when:

• A student withdraws from a course when the course and/or a unit is cancelled or re-scheduled to a time that is unsuitable to the student; or
• A student is not given a place due to maximum number of places being reached.

Partial Refund of Unit Fees will be made when:

• Partial Refund of Unit Fees will be made when:

Partial Refund of Unit Fees will be made when:

Students withdraw for reasons of personal circumstances beyond their control. For example:

• Students withdraw for reasons of personal circumstances beyond their control. For example:
• Students withdraw for reasons of personal circumstances beyond their control. For example:
• other exceptional reasons at the discretion of the accountable officer.

In all cases, relevant documentary evidence (for example, medical certificate) is required.

A Full Refund of Other Fees will be made when:

• A Full Refund of Other Fees will be made when:

Note - Where you have commenced your course AND been issued with your toolkit, consumables and uniform, Other Fees are not refundable.

PRIVACY NOTICE

Why we collect your personal information:

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.

How we use your personal information

We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How the NCVER and other bodies handle your personal information

The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

The NCVER is authorised to disclose information to the Australian Government Department of Education, Skills and Employment (DESE), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

• Administration of VET, including program administration, regulation, monitoring and evaluation
• Facilitation of statistics and research relating to education, including surveys and data linkage
• Understanding how the VET market operates, for policy, workforce planning and consumer information.

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf. The NCVER does not intend to disclose your personal information to any overseas recipients. For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy.

If you would like to seek access to or correct your information, in the first instance, please contact your RTO using the contact details listed below.

DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the DESE will handle your personal information, please refer to the DESE VET Privacy Notice at https://www.dese.gov.au/national-vet-data/vet-privacy-notice.

Surveys

Email: enrolments.perth@skillsaustralia.edu.au