Complaints and Appeals Procedures
SAI’s complaints and appeal procedures are independent, easily and immediately accessible, inexpensive for the parties involved and are compliant with the National Code.
You can download a copy of the Standard here.
All students have the right to appeal decisions made by the Institute where reasonable grounds can be established. The areas in which a student may appeal a decision made by the Institute may include:
- Assessments conducted
- Reported breaches of academic performance or attendance requirements
- Deferral, suspension, or cancellation decisions made in relation to the student’s enrolment
- Or any other conclusion that is made after a complaint has been dealt with by the Institute in the first instance.
To activate the appeals process the student is to complete a complaint and appeal lodgment form which is to include a summary of the grounds the appeal is based upon. The reason the student feels the decision is unfair is to be clearly explained. The Student Services Department shall provide help and support with this process.
The Academic Director shall organise a meeting with all parties involved in the matter and attempt to seek resolution where appropriate.
The process for all formally lodged appeals will begin within 10 working days of the appeal being lodged.
Where an appeal has been lodged it will be classified as belonging to one of the following categories and the appropriate procedures followed:
- General Appeals
- Assessment Appeals
- Appealing decisions to report breach of academic or attendance requirements
- Appealing deferrals, suspension or cancellation of enrolment decisions
The compliant and appeals procedure does not diminish the right to take further action under Australia’s Consumer Protection Laws nor prevent the student from pursuing other legal remedies involving external dispute resolution organisations.